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May 17, 2017

Verify payments manually to check the characteristics of orders being made when managing payment risk in e-commerce services

Verify payments manually to check the characteristics of orders being made when managing payment risk in e-commerce services

Manual verification is the process of having reviewers manually check the characteristics of the order being made. Timewise, reviews are either carried out before shipping the product or after the product is shipped and delivered.

Timing of payment reviews

Reviews are carried out before or after shipping.

Timing Reason
Before shipping To prevent payment fraud.
After shipping Chargeback has escalated.

Post mortem reviews

Post mortem reviews exist to figure out what went wrong in the payment verification process and to see what could be improved so this type of chargeback does not repeat.

Three types of reviews

Given the two types of timewise reviews, we also distinguish between three review subtypes, i.e., normal reviews, peer reviews, and external peer reviews.

Review type Description
Normal review When risk operation analysts evaluate the level of risk of a payment on their own.
Peer-review When analysts request that their colleagues perform a formal or an informal peer review.
External peer-review When an expert analyst who is not a member of the team is called in to review a payment.

References