There're at least three reasons why the risk of payment fraud is poorly managed at e-commerce services.
Every day, many e-commerce services struggle when managing risk. They have to figure out ways to prevent risk themselves. They lack data, methods, and software to make the right decisions. This wastes so much time and leads to bad decisions.
Too often, risk operation analysts have to resort to intuition because they don’t have access to the information they need. Frequently, executives have to explicitly demand audit reports by verbalizing their need, waiting for the reports to materialize, and making decisions. This is slow and ineffective.
Analysts spend a lot of time making audit reports and showing information, but what is the basis of these reports? How much data are they based on? What can we conclude? Are the conclusions justified? Often, reports are developed inconsistently over time and based on limited data samples. They miss the big picture and make it worse.
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